Frequently Asked Questions

Hours of operation for general customer service and trade orders inquiries: Mon-Fri 8:00am – 6:00pm ET

Adverse Events

If you are a healthcare professional or a patient seeking to report an adverse event, please call 1-800-633-1610 (option 1) to reach Medical Information.

Product Information

Trade Operations and Commercial Information

  • For questions related to account and order status, claims (damages, late deliveries, etc.), and reprints (packing slips, invoices, credit memos, etc.), email customercare.US@sanofi.com. Include your contact information and account number.

  • For accounts receivable and credit issues, call 908-981-5593.

  • New Customer Application and Supplemental forms should be emailed to SCCustomerEngagement@sanofi.com.

  • Notice to Subsequent Purchaser or Repacker
    This notice applies when all or a portion of a shipment contains articles that are imported. If the shipment contains imported articles, the requirements of 19 U.S.C. 1304 and 19 CFR part 134 provide that the imported articles in their containers must be marked in a conspicuous place as legibly, indelibly and permanently as the nature of the article or container will permit, in such a manner as to indicate to an ultimate purchaser in the United States, the English name of the country of origin of the article.

Sanofi Corporate Licensing

Sanofi U.S. distribution centers, Forest Park and Reno, have been transitioned to DHL, a third-party provider. Taylor distribution center remains under Sanofi.