You can find answers to many of your general questions about Sanofi US on our Website. Below you will find contact information and resources on some of the most frequently requested topics. For questions not addressed below, please refer to our Frequently Asked Questions page.
Products & Services
If you have questions about a specific medical condition, please consult a healthcare professional. For additional information on Sanofi's products in the U.S., click here.
Sanofi Medical Information
Sanofi Medical Information provides healthcare professionals with accurate, unbiased, and balanced evidence-based product information.
Non-Prescription Customer Care
To contact us about an over-the-counter (OTC) product, please follow the link below and then select “Submit a Question.”
Vaccines Customer Service
Healthcare professionals with questions about our vaccines in the U.S., please call 1-800-VACCINE (1-800-822-2463) or visit our website below.
Sanofi Genzyme Rare Disease
For information about our Rare Disease products and support and services, please call us at 1-800-745-4447.
Patient Resources & Support
Our passion is to improve access to medicines and healthcare, and Sanofi has numerous access and support program in the U.S. to help make our products available to patients in need.